Terms of Service

By subscribing to or using Bob AI ("the Service"), you agree to these Terms of Service ("Terms"). If you do not agree, do not use the Service. These Terms form a binding legal agreement between you and Mike Cannon ("we," "us," or "our").

Bob AI is an AI-powered front-office service that answers inbound phone calls, books appointments, and handles email inquiries on behalf of your business. The Service is operated using artificial intelligence and automated systems. Calls and messages are handled by AI, not by human staff.

Bob AI is designed for use by small and medium-sized service businesses including but not limited to HVAC, plumbing, roofing, electrical, and general contracting.

Bob AI is an artificial intelligence system. By using the Service, you acknowledge and agree that:

• Bob AI will identify itself as an AI assistant at the start of each call and upon direct inquiry from a caller.
• You are responsible for ensuring your customers are aware that calls to your business may be answered by an AI system.
• You may not configure Bob AI to claim to be a human or to deny being an AI when directly asked by a caller.
• Applicable federal and state laws may impose additional AI disclosure requirements. You are responsible for compliance with any such requirements in your jurisdiction.

By using the Service, you acknowledge and agree that:

• All calls handled by Bob AI may be recorded and transcribed for quality, service delivery, and analytical purposes.
• You are solely responsible for compliance with all applicable federal and state laws regarding call recording consent in your jurisdiction. This includes, but is not limited to, two-party or all-party consent requirements in states such as California, Illinois, Florida, Pennsylvania, Washington, Maryland, Massachusetts, Nevada, New Hampshire, Oregon, Connecticut, and Montana.
• You must ensure your callers are appropriately notified that their call may be recorded before recording begins, where required by law.
• We are not liable for any legal claims, fines, or damages arising from your failure to comply with applicable call recording laws.

If you operate in Illinois or your callers are located in Illinois, you may be subject to the Illinois Biometric Information Privacy Act (BIPA), 740 ILCS 14, which regulates the collection and use of biometric identifiers including voiceprints. You are solely responsible for:

• Determining whether BIPA or any similar state biometric privacy law applies to your use of the Service.
• Obtaining any required written consent from callers before their voice is recorded or processed.
• Publishing any required biometric data retention and destruction policies.
• All BIPA compliance obligations that apply to your business.

We are not liable for your failure to comply with BIPA or any similar biometric privacy statute.

If you use any SMS or text messaging features of the Service, you acknowledge and agree that:

• You are solely responsible for obtaining prior express written consent from recipients before sending automated text messages, as required by the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and applicable regulations.
• You must honor all opt-out requests (e.g., STOP messages) immediately and maintain a compliant opt-out process.
• You may not use the Service to send unsolicited commercial text messages or spam.
• We are not liable for any TCPA violations, fines, or claims arising from your use of SMS features.
• Fair use of "unlimited" texting. The optional Text Messaging add-on is intended for ordinary one-to-one business communication with your own customers — appointment confirmations, reminders, follow-ups, and emergency alerts. "Unlimited" does not permit bulk marketing campaigns, mass or automated message blasts, list-rented or purchased contacts, or any use that violates carrier rules or 10DLC/A2P registration requirements. We may apply reasonable rate limits and may meter, suspend, or charge for texting that materially exceeds normal business volume or that risks carrier filtering or regulatory non-compliance.

You must provide accurate and complete information when creating your account. You are responsible for maintaining the security of your login credentials and for all activity that occurs under your account. Notify us immediately at bob@callbobai.com if you suspect unauthorized access.

• Subscriptions are billed in advance on a monthly or annual basis depending on the plan you select.
• All payments are processed securely through Stripe. We do not store your payment card information.
• Overage minutes are billed at the per-minute rate listed on your plan at the end of each billing period.
• Subscriptions automatically renew unless cancelled before the renewal date.
• Refunds are not provided for partial billing periods or unused minutes.
• We reserve the right to change pricing with 30 days' notice to active subscribers.

You may cancel your subscription at any time from your account dashboard. Cancellation takes effect at the end of your current billing period. After cancellation, your Bob AI number will be decommissioned and calls will no longer be answered by the Service.

Bob AI uses large language models and voice AI to handle calls and messages. You acknowledge that:

• AI responses may be inaccurate, incomplete, or inappropriate. We do not guarantee that every call will be handled correctly.
• Bob AI is not a substitute for human judgment in critical situations. You remain responsible for reviewing call logs and following up with customers as appropriate.
• We do not guarantee 100% uptime. Service may be interrupted for maintenance, updates, or events outside our control.

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

You agree not to use the Service to:

• Engage in any unlawful activity or violate any applicable law or regulation.
• Harass, defraud, or deceive callers or third parties.
• Impersonate any person or entity in a deceptive or harmful manner.
• Configure Bob AI to deny being an AI when directly asked by a caller.
• Attempt to reverse engineer, bypass, or interfere with the Service's systems.
• Resell or sublicense access to the Service without our written permission.

We reserve the right to suspend or terminate accounts that violate these terms without refund.

We collect and process call recordings, transcripts, booking data, and account information to operate the Service. Call data is retained for 90 days by default. We do not sell your data or your callers' data to third parties. For full details, see our Privacy Policy.

All software, AI models, interfaces, and branding associated with Bob AI are the property of Mike Cannon. Your use of the Service does not grant you any ownership rights. You retain ownership of your business data (call logs, transcripts, booking records) and may export it at any time.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SHAWN CANNON SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST REVENUE, LOST PROFITS, OR LOST BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE THREE (3) MONTHS PRECEDING THE CLAIM.

You agree to indemnify and hold harmless Mike Cannon from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, your failure to comply with applicable call recording, biometric privacy, or telecommunications laws, or any claim by a third party related to calls handled by Bob AI on your behalf.

Before filing any legal claim, you agree to contact us at bob@callbobai.com and give us 30 days to resolve the issue informally. If the dispute is not resolved, any legal action shall be brought exclusively in the state or federal courts located in Milwaukee County, Wisconsin, and you consent to personal jurisdiction in those courts.

We may update these Terms at any time. We will notify active subscribers by email at least 14 days before material changes take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

These Terms are governed by the laws of the State of Wisconsin, without regard to its conflict of law provisions. Any disputes shall be resolved exclusively in the courts located in Milwaukee County, Wisconsin.

Questions about these Terms? Contact us at:

Mike Cannon
9343 North 85th Street
Milwaukee, WI 53224
bob@callbobai.com