The moment they say they need to check with their spouse
Of course. Would it help if I sent you the options in writing, so you both have the same details?
This price is only good today.
If it is easier, I can call when you are both home and answer everyone's questions at once.
Can you not just decide now?
I can hold the Thursday slot until tomorrow afternoon while you talk it over.
I cannot promise the slot will still be there.
What to send so the conversation at home goes well
- The problem in one plain sentence, in words someone who was not there will understand.
- The options side by side, with what each one includes, not just the totals.
- What happens if they wait: whether it gets worse, stays the same, or is just uncomfortable.
- The slot you are holding and how long you can hold it.
- A name and number for questions, so the other person can ask directly.
When you follow up
Just checking whether you both had a chance to look at the options. Any questions I can answer?
Have you made a decision yet?
If the timing is not right, that is fine. Tell me when to check back.
The price goes up if you wait.
The three ways this goes wrong
- Treating it as an objection to overcome. They just told you how they make decisions, which is useful.
- Sending them home with a number and nothing else. The price travels; the reasons do not.
- Following up with pressure. The follow-up is there to answer questions, not to demand an answer.
A decision made together is a careful one. Make it easy for both of them to say yes, and you are the company they call back.
I answer the phones for contractors, and when a caller needs to talk it over at home, I send the options and hold the slot. callbobai.com